Returns and Refunds Policy

Last updated: June 03, 2022

Thank you for shopping at JIS Auto by Jasper Industrial Supply, Inc..

If, for any reason, You are not completely satisfied with a purchase, We invite You to review Our policy on returns and refunds.


The following terms are applicable for any product(s) that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Returns and Refunds Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jasper Industrial Supply, Inc., 3185 North Mill Street, Jasper, IN 47546.
  • Goods refers to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to JIS Auto, accessible from https://jisauto.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

Contitions for Return

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased within the last 30 days from Our Website.
  • The Goods were purchased at regular price and were not purchased at a discounted price. (The exclusion of discounted Goods may not apply to You if it is not permitted by applicable law.)
  • The Goods are in new and unused condition, with all original tags and labels attached, include all the original documentation and are contained in the original packaging.
  • You have a receipt or proof of purchase such as Your order number.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which are "special order" Goods and not continually stocked.
  • The supply of Goods which are deemed to be or contain hazardous materials, or flammable liquids or gases.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Please note, We only replace returned Goods that are defective or damaged. The returned Goods will be replaced by the same Goods originally purchased and returned.

Return Process

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement and obtain a Return Merchandise Authorization (RMA) number from Us. You can inform Us of Your decision and request a RMA number by:

By email: sales@jasperindustrial.com
By visiting this page on our website: https://jis.com/contact-us
By phone number: 812-639-0120
By mail: 3185 N Mill Street, Jasper, IN 47546

After receiving a RMA number, place the Goods securely in its original packaging with the provided return form.

You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend You use an insured and trackable shipping service or purchase shipping insurance. We cannot guarantee that We will receive Your returned Goods. We are unable to issue a refund or exchange without actual receipt of the Goods or proof of received return delivery.

Next mail the Goods being returned to the return address provided to You with Your RMA number. The return address provided to You with your RMA number may be different than Our primary return address. Our primary return address is as follows:

Jasper Industrial Supply Returns Department
Attn: Returns
RMA #
3185 N Mill St
Jasper, IN 47546
United States

In order to expedite Your return, it is important that You ship the Goods to the return address provided with Your RMA number as not all Goods are stocked nor can be returned to all Our warehouses. You must ship the Goods to the return address provided with Your RMA number. You will be responsible for all additional shipping charges to deliver the Goods the proper return address associated with the RMA number.

The Goods being returned must be postmarked within thirty (30) days after receipt.

Upon receipt of Your returned Goods and inspecting the condition, we will process Your return or exchange. We reserve the right to refuse a return of any merchandise that does not meet the above return conditions in our sole discretion.

Refunds

There are certain situations where only a partial refund may be granted:

  • The Goods are not in their original condition, are damaged or missing parts for reasons not due to our error.
  • We have authorized the return of Goods that is more than thirty (30) days after the receipt date.
  • A return label is provided for the return of Goods which, after inspection, We determine that the You should have paid for the return shipment.
  • Some Goods require up to a 20% restocking fee.

If Your return is approved, We will reimburse You no later than 7 business days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order. We will notify You by email when your return has been processed.

Late or Missing Refunds

If after 10 business days You have not received a refund, first check Your bank account again. Then contact Your credit card company, it may take some time before Your refund is officially posted. Next contact Your bank. There is often some processing time before a refund is posted. If after completing all of the previous steps, You still have not received Your refund, please contact us by:

By email: sales@jasperindustrial.com
By phone number: 812-639-0120

Questions

If you have any questions about our Return and Refund Policy, please contact us:

By email: sales@jasperindustrial.com
By visiting this page on our website: https://jis.com/contact-us
By phone number: 812-639-0120
By mail: 3185 N Mill Street, Jasper, IN 47546